To recognize an outstanding, innovative unemployment (UI) program that features creativity,
improved operational efficiency and improved customer service. The program can be in any area of UI including, but not limited to, claims, tax, benefits, audit, quality control, etc.
CRITERIA
One or more of the following achievements is required for the Unemployment Insurance Award.
A. Creativity/Innovation
The individual or group initiated a UI program idea or innovation that creatively solved a problem or challenge, or improved the state’s UI system.
B. Improved Operational Efficiency
Performed outstanding work in improving the operational efficiency of the state’s UI program. This could be in terms of improving Government Performance Results Act (GPRA) goals, reducing costs, improved use of technology, staff development, outstanding leadership/management, etc.
C. Improved Customer Service
The individual or group improved service delivery to UI customers through collaboration (with other units, agencies, employer/labor groups, private entities, etc.) and/or innovative use of technology or automation.